TAILORED CONCIERGE SERVICES FOR STRATA & RESIDENTIAL BUILDINGS

Emperor Concierge provides customized concierge services to match the unique needs of each building and its residents. Our personalized approach in provision of concierge services make Emperor Concierge distinct in the industry. 

Our staff are fluent in English, Mandarin and Cantonese languages for the owners/residents communication convenience. They are well-trained to:

  • Deliver polished, superb customer service to the satisfaction of all owners, residents and visitors

  • Monitor building operations and daily logistics

  • Organize and facilitate contractor work, maintenance and cleaning procedures

  • Support property managers, owners and residents for any after-hours or emergency situations

OUR PORTFOLIO

We proudly serve pristine and luxurious high-rise residential properties located in lucrative neighborhoods of the Lower Mainland, including Coal Harbour, Yaletown, and Burnaby’s Metrotown. We currently provide concierge services to the owners/residents of over 3000 units.

Our operating procedures are based on the individual requirements of each of the properties in our portfolio and have been developed in partnership with Strata Councils, based on the property’s rules and bylaws. We take pride in pioneering unique and customized concierge services for new property developments.

Luxury high-rise condos in Metrotown Burnaby near SkyTrain station at sunset — concierge and night security services by Emperor Concierge

FAQ’s

What does a concierge do?

A concierge performs any variety of tasks to supports the daily operations of residential buildings: handling front desk duties, guest access, amenity bookings, resident inquiries, and coordinating trades or deliveries. They act as the friendly face of your property and work within the team to ensure smooth day-to-day operation.

What’s the difference between a concierge and a night security guard?

Concierge services focus on hospitality, guest services, and building support, while a night security guard prioritizes safety, monitoring, and emergency response. Our team offers both, ensuring seamless 24/7 support.

Do your concierge staff speak multiple languages?

Our staff are fluent in English, Mandarin, and Cantonese. We ensure clear, respectful communication with diverse resident communities across Vancouver and the Lower Mainland.

Where in Vancouver do you provide concierge services?

We serve luxury residential buildings throughout the Lower Mainland, including Vancouver (Coal Harbour, Yaletown), Burnaby (Metrotown), Richmond, and North Vancouver.